ICS03.080 CCSA12 6101 西安市地方标准 DB6101/T3186—2024 物业服务评价技术规范 2024-06-04发布 2024-07-04实施 西安市市场监督管理局  发布 DB6101/T3186—2024 I目次 前言..................................................................................II 1范围................................................................................1 2规范性引用文件......................................................................1 3术语和定义..........................................................................1 4原则与依据..........................................................................2 评价原则........................................................................2 评价依据........................................................................2 5基本要求............................................................................2 物业服务人......................................................................2 评价组织........................................................................2 评价人员........................................................................2 6评价内容............................................................................3 顾客综合服务....................................................................3 工程维修服务....................................................................5 秩序维护服务....................................................................6 环境绿化服务....................................................................7 7评价程序............................................................................8 评价准备........................................................................9 评价实施........................................................................9 评价结果反馈...................................................................10 附录A（资料性）物业服务第三方评价申请表.............................................11 附录B（资料性）物业服务评价报告.....................................................13 附录C（规范性）物业服务评价打分表...................................................17 C.1评分标准.......................................................................17 C.2针对物业服务评价中相关评分项出现删减的情况说明.................................17 C.3评分明细表.....................................................................17 参考文献.........................................................................71