ICS 03.160 CCS A 13 31 上 海 市 地 方 标 准 DB31/T 545—2024 代替 DB31/T 545—2011 政务服务事项办事指南编制规范 Drafting specification for transaction guideline on government serv ice items 2024-12-18发布 2025-04-01实施 上海市市场监督管理局 发 布 DB31/T 545 —2024 I 目 次 前言 ................................................................................ III 1 范围 ................................................................................ 1 2 规范性引用文件 ...................................................................... 1 3 术语和定义 .......................................................................... 1 4 基本要求 ............................................................................ 1 5 要素设置 ............................................................................ 2 6 要素编写 ............................................................................ 9 6.1 适用范围 ........................................................................ 9 6.2 事项名称 ........................................................................ 9 6.3 业务办理项 ...................................................................... 9 6.4 事项编码 ....................................................................... 10 6.5 事项类型 ....................................................................... 10 6.6 实施主体 ....................................................................... 10 6.7 设定依据 ........................................................................ 11 6.8 实施依据 ....................................................................... 12 6.9 服务对象 ....................................................................... 12 6.10 主题分类 ...................................................................... 13 6.11 审批内容 ...................................................................... 13 6.12 证照分离 ...................................................................... 13 6.13 法律效力 ...................................................................... 14 6.14 办理条件 ...................................................................... 14 6.15 数量限制 ...................................................................... 14 6.16 申请材料 ...................................................................... 15 6.17 中介服务 ...................................................................... 16 6.18 收费 .......................................................................... 17 6.19 审批结果 ...................................................................... 17 6.20 年检 .......................................................................... 19 6.21 年报 .......................................................................... 20 6.22 监管 .......................................................................... 20 6.23 申请方式 ...................................................................... 20 6.24 网办服务 ...................................................................... 21 6.25 窗口服务 ...................................................................... 22 6.26 办理时限 ...................................................................... 22 6.27 办理程序 ...................................................................... 23 6.28 咨询方式 ...................................................................... 23 6.29 监督投诉方式 .................................................................. 24 6.30 问题解答 ...................................................................... 24 DB31/T 545 —2024 II 6.31 常见错误示例 ................................................................... 24 7 监督、评价与改进 .................................................................... 24 附录 A（资料性） 政务服务事项办理流程图示例 ............................................ 25 附录 B（资料性） 政务服务事项办理流程表示例 ............................................ 29 参考文献 .............................................................................. 36